Terms & Conditions
Dispatch Times
We endeavour to despatch all orders within 7 working days from receipt
of payment. If your order is urgent or required for a specific date
please contact us prior to placing your order. Working days do not
include Saturdays, Sundays or Bank Holidays.
Cancellation
Should you wish to cancel your order you may do so within seven working
days. A full refund minus any postage costs should they be incurred will
be given as soon as possible and in any event no later than 14 days. If
your order has already been despatched then please follow the procedure
outlined below for returns.
Returns
Should you wish to cancel your order you may do so within seven working
days. A full refund minus any postage costs should they be incurred will
be given as soon as possible and in any event no later than 14 days. If
your order has already been despatched then please follow the procedure
outlined below for returns.
Damaged, faulty or incorrect orders
In the unlikely event that your goods arrive damaged, are faulty in some
way or contain incorrect items. Please contact us as soon as possible,
together with images of any damage or fault. We will offer a full refund
including postage costs or replacement goods subject to availability.
Proper Use
It is the customers responsibility to ensure that our products are used
appropriately. Please read all instructions carefully before use and
satisfy yourself fully as to the suitability of all products and their
ingredients before purchase. We can accept no liability for
representations, warranties, conditions or terms relating to fitness for
purpose.
Pricing and VAT
All prices and postage costs are given in British pounds (GBP). We are not registered for VAT.
Local Taxes
Non UK customers are liable for any local and/or import taxes associated with your purchase.
Payment
When purchasing from us you agree to make full and immediate payment via
our checkout process, except where we have agreed in advance to reserve
one or more items for you. Failure to complete a payment transaction
within a reasonable time will result in your order being cancelled and
this will be notified to you by email.
You are responsible for the correct functioning and validity of your PayPal account or debit/credit card. If you are unable to complete a purchase, please contact us immediately as we may be able to reserve the item(s) for you.
We accept payment by Paypal or debit/credit card. Payment on this website is made via a secure third party gateway which is fully DSS PCI compliant.
You are responsible for the correct functioning and validity of your PayPal account or debit/credit card. If you are unable to complete a purchase, please contact us immediately as we may be able to reserve the item(s) for you.
We accept payment by Paypal or debit/credit card. Payment on this website is made via a secure third party gateway which is fully DSS PCI compliant.
Promotions and special offers
From time to time we offer discounts and other promotions on the website
which we promote through direct marketing (email) or through social
media (facebook/Instagram). All discounts and promotions are subject to the
terms and conditions and any other terms and conditions as laid out in
the promotion. We reserve the right to amend or cancel promotions at any
time without notice.
Privacy Policy
1. Introduction
This privacy notice provides you with details of how we collect and
process your personal data through your use of our site
ascenthandmade.com including any information you may provide through our
site when you purchase a product or service, sign up to any newsletter
or take part in a prize draw or competition.
Michelle Davies (ascenthandmade.com) is the data controller and is responsible for your personal data (referred to as ‘we’, ‘us’ or ‘our’ in this privacy notice)
Contact Details
Our full details are:
Full name of legal entity: Ascent Bath & Body Limited.
Email Address: michelle@ascentbathandbody.co.uk
Postal address: Ascent Bath & Body Ltd, 1 Fallow Lane, Scartho Top, Grimsby, North East Lincolnshire, DN33 3TU, United Kingdom.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at ascenthandamde@gmail.com.
Michelle Davies (ascenthandmade.com) is the data controller and is responsible for your personal data (referred to as ‘we’, ‘us’ or ‘our’ in this privacy notice)
Contact Details
Our full details are:
Full name of legal entity: Ascent Bath & Body Limited.
Email Address: michelle@ascentbathandbody.co.uk
Postal address: Ascent Bath & Body Ltd, 1 Fallow Lane, Scartho Top, Grimsby, North East Lincolnshire, DN33 3TU, United Kingdom.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at ascenthandamde@gmail.com.
2. What data do we collect about you?
Personal data means any information capable of identifying an
individual. It does not include any anonymised data. We may process
certain types of personal data about you as follows:
Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments made between us and other details of purchases made by you.
Technical Data may include your log in data, internet protocol addresses, browser type and version, browser plug in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments made between us and other details of purchases made by you.
Technical Data may include your log in data, internet protocol addresses, browser type and version, browser plug in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data
from your personal data but this data does not reveal your identity and
as such in itself is not personal data. An example of this is where we
review your Usage Data to work out the percentage of website users using
a specific feature of our site. If we link the Aggregated Data with
your personal data so that you can be identified from it, then it is
treated as personal data.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive Data refers to data that includes details about your race and ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the he terms of the contract between usand you do not provide us with that data when requested, we may not be able to perform the contract (for example to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify at the time.
We do not collect any Sensitive Data about you. Sensitive Data refers to data that includes details about your race and ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the he terms of the contract between usand you do not provide us with that data when requested, we may not be able to perform the contract (for example to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify at the time.
3. How we collect your personal data?
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site or by communicating with us by post, phone, email or otherwise, including when you:
• Order our products.
• Create an account.
• Subscribe to our service.
• Enter a competition, prize draw, promotion or survey or
Automated
technologies or interactions: As you use our site, we may automatically
collect Technical Data about your equipment, browsing actions and usage
patterns. We collect this data by using cookies, server logs and
similar technologies. We may also receive Technical Data about you if
you visit other websites that use our cookies. Please see our cookie
policy below for further details.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
• Analytics providers such as Google based outside the EU.
• Advertising networks such as Facebook based inside OR outside the EU.
• Contact, Financial or Transaction Data form providers of technical, payment and delivery. services such as PayPal based inside OR outside the EU.
Direct interactions: You may provide data by filling in forms on our site or by communicating with us by post, phone, email or otherwise, including when you:
• Order our products.
• Create an account.
• Subscribe to our service.
• Enter a competition, prize draw, promotion or survey or
• Give us feedback.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
• Analytics providers such as Google based outside the EU.
• Advertising networks such as Facebook based inside OR outside the EU.
• Contact, Financial or Transaction Data form providers of technical, payment and delivery. services such as PayPal based inside OR outside the EU.
4. How do we use your personal data?
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests. and fundamental rights do not override those interests.
• Where we need to comply with a legal or statutory obligation.
Generally we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending any marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at ascentbathandbody@gmail.com
Purposes for processing your data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Marketing communications
You may receive marketing communications from us if you have requested information from us or purchased products from us or if you have provided us with your details for us to send you marketing communications.
You can ask us to stop sending you any marketing messages at any time by following the the opt out links on any marketing message sent to you OR by emailing us at ascentbathandbody@gmail.com at any time. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
The performance of the contract between us
When you have ordered goods or services from us, we will need to process your personal data in order to perform the contract that has arisen between us. This includes the use of your postal address and/or email address and telephone number for the resolution of any order enquiries and the delivery of customer service standards.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground for processing. We may process your personal data without your knowledge or consent where this is required by the law.
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests. and fundamental rights do not override those interests.
• Where we need to comply with a legal or statutory obligation.
Generally we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending any marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at ascentbathandbody@gmail.com
Purposes for processing your data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Marketing communications
You may receive marketing communications from us if you have requested information from us or purchased products from us or if you have provided us with your details for us to send you marketing communications.
You can ask us to stop sending you any marketing messages at any time by following the the opt out links on any marketing message sent to you OR by emailing us at ascentbathandbody@gmail.com at any time. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
The performance of the contract between us
When you have ordered goods or services from us, we will need to process your personal data in order to perform the contract that has arisen between us. This includes the use of your postal address and/or email address and telephone number for the resolution of any order enquiries and the delivery of customer service standards.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground for processing. We may process your personal data without your knowledge or consent where this is required by the law.
5. Disclosure of personal data
We may have to share your personal data with the parties set out below for purposes such as:
• Service providers who provide IT and system administration and services.
• Professional advisors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accountancy services.
• HM Revenue & Customs, regulators and other authorities based in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
• Service providers who provide IT and system administration and services.
• Professional advisors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accountancy services.
• HM Revenue & Customs, regulators and other authorities based in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
Countries outside the European Economic Area (EEA) do not always offer
the same levels of protection to your personal data, so European law has
prohibited transfers of personal data outside of the EEA unless the
transfer meets certain criteria.
Many of our third parties service providers are based outside of the EEA so their processing of your personal data will involve a transfer of data outside of the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
• We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection that it has in Europe.
• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
Many of our third parties service providers are based outside of the EEA so their processing of your personal data will involve a transfer of data outside of the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
• We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection that it has in Europe.
• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
7. Data Security
We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. IN addition, we may limit access
to your personal data to those employees, agents, contractors and other
third parties who have a business need to know such data. They will
only process your personal data under our instructions and they are
subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and applicable regulator of a breach where we are legally obliged to do so.
We have put in place procedures to deal with any suspected personal data breach and will notify you and applicable regulator of a breach where we are legally obliged to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for taxation purposes.
In some circumstances you can ask us to delete your data, see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which we may use this information indefinitely without further notice to you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for taxation purposes.
In some circumstances you can ask us to delete your data, see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws
in relation to your personal data. These include the right to:
• Request access to your data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at ascentbathandbody@gmail.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
• Request access to your data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at ascentbathandbody@gmail.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Third Party Links
This website may include links to third party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not
control these third party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read
the privacy notice of every website you visit.
11. Cookies
You can set your browser to refuse all or some browser cookies, or to
alert you when websites set or access cookies. If you disable or refuse
cookies, please note that some parts of this website may become
inaccessible or not function properly. For more information about the
cookies we use, please see our cookie policy below.
Cookie Policy
What is a cookie?
A cookie is a piece of information that is stored on your computer’s
hard drive and which records how you move your way around a website so
that when you revisit that website, it can present tailored options
based on the information stored about your last visit. Cookies can also
be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to
understand how you use the site and track any patterns with regards to
how you are using our website. This helps us to develop and improve our
website as well as products and/or services in response to what you
might need or want. Certain features of our website may use local stored
objects (Flash Cookies) to collect and store information about your
preferences and navigation to, from and to our website. These data files
may be created on your computer when you visit our website. Flash
cookies are most often used to personalise ads (i.e on social media) or
to enhance your experience on our website (i.e to personalise the
content you see on our website). Flash cookies will not access or
remember your e-mail address or other personal information unless you
willingly provide such information.
Our website may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us to, for example, to count users who have visited particular web pages, or and can be used for other related website statistics, such as verifying our system and server integrity.
Our website may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us to, for example, to count users who have visited particular web pages, or and can be used for other related website statistics, such as verifying our system and server integrity.
Cookies are either:
Session cookies these are only stored on your computer during your web
session and are automatically deleted when you close your browser - they
usually store an anonymous session ID allowing you to browse a website
without having to log in to each page but they do not collect any
personal data from your computer, or
Persistent cookies persistent cookies are stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
Persistent cookies persistent cookies are stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
Cookies can be also categorised as follows:
Cookies can also be categorised as follows:
1. Strictly necessary cookies.
These cookies are essential for you to be able to use the website effectively, such as when buying a product and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
2. Performance cookies
These cookies enable us to monitor and improve the performance of our website. For example they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
3. Functionality cookies
These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
4. Marketing cookies
These cookies allow us to send personalised Facebook and Instagram ads to users who have recently visited our site by way of tracking pixels which collect browser data.
1. Strictly necessary cookies.
These cookies are essential for you to be able to use the website effectively, such as when buying a product and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
2. Performance cookies
These cookies enable us to monitor and improve the performance of our website. For example they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
3. Functionality cookies
These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
4. Marketing cookies
These cookies allow us to send personalised Facebook and Instagram ads to users who have recently visited our site by way of tracking pixels which collect browser data.
Copyright
The design, photography and written copy of our site are Copyright Ascent Bath & Body Ltd 2023. All rights reserved. Reproduction in whole or in part without our prior written consent is strictly prohibited and may result in legal action. If you wish to include material from our website or other marketing materials please contact us to obtain permission.
